We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:
Search your orderAfter you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request
* All we need is the email address you used during checkout. A new link will immediately be sent by email
and text message.
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
Submit a help request to Bandwango (the developer of this platform) at 888.921.5333 (call or text), and their support team would be happy to update this for you. Please include the account information that needs to be updated in your request.
Clicking on the calendar icon in the mobile Passport will let you know when you can start using the Passport, or if it’s already activated. You can also see the date your Passport expires and is no longer available through this feature. Most of our Passports are available to use either immediately upon ordering, upon first redemption or at a designated date in the future.
Our Passports look and feel like an app, but are actually mobile-optimized websites that are immediately delivered to your phone after signing up or purchasing. Your Passport will also update in real time if an update is made, eliminating the need to update your Passport through the App or Google Play store.
Our Passports are digital only and require a mobile phone to access. Therefore, they are not offered in printed or physical formats.
Please reach out to Bandwango’s (the developer of this platform’s) support team via phone or text (888.921.5333) or by sending a message through the Request Support option a little lower on the screen.
If users are receiving the error message "Please consider turning on location services. You will not be able to redeem your products without this enabled." they may need to adjust the website setting.
In Safari, once a Passport page is loaded, users need to click on the website options icon (it looks like aA in the address bar) and select "Website Settings." Then Location needs to be set to "Ask" or "Allow."
Raleigh Beer Trail FAQ and rules can be found on this site: https://www.visitraleigh.com/foodie/drinks/raleigh-beer-trail/faq-and-rules/